The client operates in the financial services industry, specializing in innovative insurance solutions that cater to dynamic client needs. With a focus on personalized offerings, they strive to enhance customer experience, ensure regulatory compliance, and maintain financial transparency.

However, they faced several challenges that required a structured approach to testing and software quality assurance.

• The business needs to be able to track, manage and maintain records of payment and collection transactions.
• The overall system was huge and difficult to test.
• With multiple system interfaces and complex requirements, the complexity of software systems was growing beyond control, rendering applications and portfolios overly costly to maintain.
• The Business Owners, Development Team and Business Analysts were finding it difficult to add in to the efforts of dedicated testing. Hence affecting the product quality and business.

• Established Offshore Delivery Centre (ODC)
• Domain inclined Testing
• Walkthrough of requirement with SME
• Domain specific repository – Visual Artefact, Process Artefacts, Business Flow etc.
• Identified Testing Reusable Components E.g. payment areas
• Jira was introduced as a test management tool
• Testing processes were published, with ready-made templates of TC, Test results, TC checklists were signed off
• Delivering testing in agile scrum methodology
• Test process automation solution using JMeter, Jira, Zephyr, API Testing