About the Customer
Customer is an Insurance and Financial services giant having their operations pan India.
Customer Challenges:
Our customer deals with huge volume of unstructured documents on daily basis.
As part of the business process different data points from these unstructured
data needs to be fed into system daily and once it is in the system, this data
needs to be reviewed and then only it must be approved for further processing.
It was quite a cumbersome process being manually key-in the data and verifying
the entered data before it could be made available for next action.
The challenge in-front of our client was not only to extract the different
data points with speed and accuracy but also it has multiple paper based unstructured set
of documents from which all these data needs to be extracted.
Our Solution:
Our team helped the customer implement an AI and ML based OCR Solution which helped
them replace the manual data entry process to capture the specific data elements
directly from the scanned image. The solution is hosted on the cloud ergo reducing
the Infrastructure cost. Few highlights of the solution are as below:
AI based document extraction engine – Model based approach instead of templates
API based architecture to facilitate seamless integration with external systems.
Ability to configure business rules for data transformation and data validation
Easy integration with client applications
luent UI to get the AI training and review done
User interface to train the system for set of documents.
Application architecture is extensible and can support an evolving system
Highly configurable and scalable architecture
Benefits to the customer:
Reduced the manual effort by more than 60%.
The number of transactions processed automatically went up by a huge 70%.
The processing time was reduced from days to minutes.